AI for Operational Performance

1. Booking and confirmation

A booking is not confirmed until Coaley Peak Ltd has issued a written booking confirmation by email. Submission of a booking enquiry form or email does not constitute a binding reservation. Coaley Peak reserves the right to decline any booking at its sole discretion without providing a reason. Places are allocated on a first-confirmed basis and are subject to availability. Where a requested session date or cohort is not available, Coaley Peak will offer the nearest available alternative; delegates are not obliged to accept and no fee is due in such circumstances.

2. Funded training — terms of the offer

The standard commercial rate for Coaley Peak AI training is £650 + VAT per person per day. Coaley Peak Ltd is covering this cost in full for eligible UK-registered businesses until 31 August 2026. This offer is provided voluntarily, without condition, and without any obligation to purchase Coaley Peak services. Coaley Peak reserves the right to withdraw or amend this offer at any time with reasonable written notice. The offer applies to the delegate's first attendance on any given course; repeat attendance on the same course title by the same delegate is subject to the standard commercial rate unless otherwise agreed in writing.

3. Cancellation and rescheduling

Delegates may cancel or reschedule a confirmed booking without penalty up to 10 working days before the session date. Cancellations made between 5 and 10 working days before the session will be offered a credit towards a future session. Cancellations made fewer than 5 working days before the session may be treated as a no-show; no credit or refund will be issued unless extenuating circumstances apply, which are assessed at Coaley Peak's discretion. Coaley Peak reserves the right to cancel or reschedule any session due to insufficient enrolment, trainer unavailability, force majeure, or any other circumstance outside its reasonable control. In such cases, delegates will be offered a place on the next available equivalent session or a full refund of any fee paid.

4. Attendance and participation

Certificates are issued only to delegates who attend the full session and complete the required assessment activity. Partial attendance does not entitle a delegate to a certificate. Coaley Peak reserves the right to remove any delegate from a session — without refund where a fee applies — whose behaviour is disruptive, offensive, or contrary to the organisation's equal opportunities and code of conduct policies. Delegates attending in-person sessions must comply with all venue health and safety requirements. Delegates attending online sessions are responsible for their own technical setup; Coaley Peak is not liable for connectivity or device issues on the delegate's side.

5. Quality assurance

All courses are developed and delivered under our ISO 9001:2015 quality management system. Learning outcomes summaries are issued by Coaley Peak Ltd on completion.

6. Intellectual property and training materials

All training materials, slides, handouts, case studies, frameworks, and course content are the intellectual property of Coaley Peak Ltd or its licensors and are protected by copyright. Delegates are granted a non-exclusive, non-transferable licence to use materials for their own professional development only. Materials may not be reproduced, distributed, published, resold, reverse-engineered, or used as the basis for competing training products without prior written consent from Coaley Peak. Recording of sessions — by any means, including screen capture or audio recording — is strictly prohibited without written consent.

7. Delegate data and privacy

Personal data submitted as part of the booking process is processed by Coaley Peak Ltd as Data Controller under Article 6(1)(b) of the UK GDPR and the Data Protection Act 2018. Data collected includes name, email address, job title, organisation, and booking preferences. This data is used to administer the training, issue certificates, and communicate relevant information about the session. It is not shared with third parties for marketing purposes and is not used to profile individuals. Data is retained for a maximum of three years from the date of training, after which it is securely deleted unless a longer retention period is legally required. Delegates have the right to access, rectify, or erase their data by contacting data@coaleypeak.co.uk. Coaley Peak is registered with the Information Commissioner's Office (ICO) as a Data Controller.

8. Data collected during training

During training sessions, Coaley Peak may collect anonymised feedback, assessment responses, and attendance records. Where hands-on exercises involve the use of AI tools, delegates are advised not to enter personal, confidential, or commercially sensitive information into those tools. Coaley Peak is not responsible for data entered by delegates into third-party AI platforms during practical exercises. Pre- and post-session questionnaires are used solely to measure learning outcomes and improve course quality; individual responses are never attributed in reports or shared externally. Aggregate, anonymised insights from programme data may be used in Coaley Peak's published research and thought leadership.

9. Travel and accommodation grants

Travel and accommodation grants are offered at Coaley Peak's sole discretion and are intended primarily for individuals who have been displaced from employment or are at material risk of displacement as a direct result of AI adoption in their sector. There is no automatic entitlement to a grant. Grants are subject to availability of a designated grant budget and are assessed on a case-by-case basis. Coaley Peak may request supporting information to assess eligibility; providing false or misleading information in a grant application will result in the application being declined and may result in the delegate being barred from future Coaley Peak events. Where a grant is awarded, it will be paid as a reimbursement against receipted expenses up to an agreed limit, or as a direct payment to a venue or transport provider; grants are not paid in advance as cash. Grant payments are not taxable as income in the hands of the recipient where they are used wholly and exclusively for the purpose of attending the training; delegates are responsible for taking their own tax advice in relation to grant payments received.

10. Responsible AI use and ethics

Coaley Peak AI training is provided for lawful, ethical, and constructive purposes. Delegates agree not to use knowledge, skills, or techniques acquired during training to cause harm, to facilitate unlawful activity, to develop systems that discriminate unlawfully on protected characteristics, or to deploy AI in ways that are misleading, manipulative, or contrary to the interests of the individuals those systems affect. Coaley Peak reserves the right to withhold completion records if it becomes aware that a delegate has used training content for purposes contrary to these principles. This provision does not restrict legitimate professional, research, or educational use.

11. Limitation of liability

Coaley Peak Ltd provides training content for educational purposes only. Nothing in any training session constitutes legal, financial, regulatory, or professional advice. Delegates are responsible for taking appropriate professional advice before implementing any AI strategy, tool, or process in their organisation. Coaley Peak's total aggregate liability to any delegate in connection with any training booking — whether in contract, tort (including negligence), or otherwise — shall not exceed the amount paid by that delegate for the relevant session. Where training is provided at no charge, Coaley Peak's liability is limited to £100. Coaley Peak is not liable for any indirect, consequential, or economic loss, loss of profit, or loss of data arising from attendance at or reliance on training content. Nothing in these terms excludes liability for death or personal injury caused by Coaley Peak's negligence, or for fraud or fraudulent misrepresentation.

12. Equal opportunities and conduct

Coaley Peak is committed to delivering training in an environment that is inclusive, respectful, and free from harassment and discrimination. All delegates are expected to treat facilitators, Coaley Peak staff, and fellow delegates with respect. Behaviour that is discriminatory, harassing, threatening, or disruptive will result in immediate removal from the session without refund. Complaints about the conduct of a Coaley Peak facilitator or member of staff should be submitted to training.quality@coaleypeak.co.uk and will be investigated under our Quality Management System (ISO 9001:2015). Coaley Peak is a Disability Confident Committed employer; delegates who require reasonable adjustments to access training should contact us at the earliest opportunity and we will make all practicable arrangements.

13. Accuracy of course information

Coaley Peak takes reasonable care to ensure that course descriptions, syllabi, and delivery information are accurate at the time of publication. The AI landscape changes rapidly; course content is reviewed and updated regularly, and the specific tools demonstrated or discussed in a session may differ from those described in advance materials. Coaley Peak reserves the right to modify course content, delivery format, facilitator, or venue with reasonable notice. Where a material change is made to a confirmed booking, delegates will be notified and offered the option to reschedule or cancel without penalty.

14. Photography, recording, and promotion

Coaley Peak may photograph or record in-person sessions for internal quality assurance and promotional purposes. Delegates will be informed at the start of any session where photography or recording is taking place and may opt out without affecting their training experience. Photographs or recordings in which delegates are identifiable will not be published without their explicit written consent. Online sessions may be recorded by Coaley Peak for quality assurance purposes; recordings will not be published or shared externally. Delegates may not record sessions themselves without prior written consent.

15. Catering, refreshments, and alcohol

All in-person Coaley Peak training sessions — whether held at a Coaley Peak venue or at a client's premises — are fully catered. Refreshments, food, snacks, and drinks are provided by Coaley Peak or on its behalf throughout the session. Provision may include alcoholic beverages. Delegates are responsible for their own consumption and for complying with any applicable alcohol policies at their own office or venue. Coaley Peak accepts no liability for any incident, accident, or loss arising from a delegate's consumption of alcohol before, during, or after a session. Delegates with dietary requirements, allergies, or religious dietary observances should notify Coaley Peak at least five working days before the session; Coaley Peak will make reasonable efforts to accommodate requirements but cannot guarantee complete allergen separation in all catering environments. Catering is provided as a courtesy and may be varied or withdrawn at any time without notice.

16. Marketing communications and follow-up contact

By attending a Coaley Peak training event, you agree that Coaley Peak Ltd may contact you after the session with relevant follow-up materials, resources, feedback requests, and information about future training opportunities and Coaley Peak services. This contact will be made to the email address provided at the time of booking. Coaley Peak processes this data under the lawful basis of legitimate interests (Article 6(1)(f) UK GDPR). You may withdraw your consent to marketing communications at any time by clicking 'unsubscribe' in any email from Coaley Peak, or by contacting data@coaleypeak.co.uk. Withdrawal of consent does not affect post-event communications that are purely administrative in nature (such as certificate delivery or booking confirmations). Coaley Peak will not sell, rent, or share delegate email addresses with third parties for marketing purposes.

17. Accessibility and reasonable adjustments

Coaley Peak is committed to making its training accessible to all delegates. If you have a disability, long-term health condition, neurodivergence, or any other factor that may affect your participation, please notify us at the earliest opportunity and no later than five working days before the session. We will work with you in confidence to identify and implement reasonable adjustments. Where an in-person venue cannot be made fully accessible to a particular delegate, Coaley Peak will offer an equivalent online session at no additional cost. Online sessions are delivered via platforms compatible with common assistive technologies; delegates requiring specific accessibility features in the online delivery environment should notify us in advance. We do not share information about a delegate's access requirements with other delegates. Requests for adjustments are assessed individually; while we will make every effort to accommodate all requirements, Coaley Peak cannot guarantee that all adjustments will be possible in all venue contexts.

18. Complaints, feedback, and post-event follow-up

Feedback: Within 48 hours of every session, Coaley Peak will send all delegates a short post-event feedback form by email. Completion is voluntary but greatly valued — feedback is used to improve course quality and measure learning outcomes. Aggregate, anonymised results may be published in Coaley Peak's public quality reports. Individual responses are never attributed or shared externally.

Complaints: If you are dissatisfied with any aspect of your training experience, please contact training.quality@coaleypeak.co.uk. Coaley Peak will acknowledge all complaints within 3 working days and aim to resolve them within 20 working days. Where a complaint cannot be resolved to the delegate's satisfaction internally, Coaley Peak will refer the matter to an independent mediator on request. Malicious, vexatious, or repeated unfounded complaints may be logged and future bookings declined.

19. Governing law and disputes

These terms are governed by the laws of England and Wales. Any dispute arising from or connected to a training booking shall be subject to the exclusive jurisdiction of the courts of England and Wales. For complaints procedure, see clause 18.