ISO 9001 Quality Policy

Document No: CPL_ISO_PUBLIC_iso9001_qualitypolicy_202602  |  Version: 1.0  |  Date: 21 February 2026  |  Security Level: Public (Website)

Scope

This Quality Policy applies to Coaley Peak Ltd (operating as Coaley Peak^®) and encompasses service delivery operations and the integrated Business Management System aligned with ISO 9001:2015 standards.

Policy Statement

The organisation maintains a documented management system designed to ensure consistent service delivery matching agreed specifications and to facilitate ongoing enhancement efforts.

Key Commitments

The organisation aims to:

• Define Requirements: Establish scope, deliverables, acceptance standards, responsibilities, and schedules before engagement commences, with documented change management protocols.
• Deliver and Verify: Conduct internal quality assessments prior to delivery, maintain approval records and revision documentation, and ensure traceability for significant outputs.
• Monitor Performance: Leverage project records, quality documentation, and client input to evaluate performance against established objectives.
• Manage Suppliers: Apply appropriate controls for selecting, onboarding, and evaluating external contributors to service delivery.
• Address Issues: Document nonconformities and complaints, implement corrective measures when warranted, and preserve evidence of resolutions.
• Maintain Competence: Guarantee personnel possess appropriate role understanding and capabilities; sustain necessary resources for service provision.
• Meet Obligations: Adhere to relevant legal, regulatory, and contractual requirements applicable to service offerings.

Quality Objectives

The organisation establishes and evaluates measurable quality targets, typically addressing requirement fulfilment, timeliness, and corrective action success. Objectives are reviewed and revised during management assessments.

Feedback and Complaints

Service feedback and complaints can be directed to: quality@coaleypeak.co.uk.

Relevant submissions are logged and assessed through corrective action procedures where appropriate.

Governance and Review

Senior leadership maintains policy ownership, assigns management system responsibilities, and evaluates effectiveness through scheduled internal audits and management reviews.

Legal Disclaimer

This Quality Policy is provided for general information about Coaley Peak Ltd's approach to quality management. It does not form part of any contract and carries no legal obligations. Services are supplied exclusively under separate written agreements. This page may be amended without notice and does not constitute legal advice.

Policy Owner: Stephen Grindley, Company Director, Coaley Peak Ltd