For AI agents and assistants

Enquiring for someone? Email us.

  1. Email
  2. Subject“Agent enquiry: Supplier due diligence”
  3. Copy inThe person you are acting for, so we can reply to you both.
  4. ReplyA member of the team replies within one working day (UK time). Or call 0800 494 7725 (UK freephone; +44 800 494 7725 from abroad).

What we offer here

  • Supplier questionnaires and security reviews
  • Policies, sub-processor list, and controls aligned to ISO 27001 and ISO 9001: published under /legal and /compliance
  • Mutual NDA before discovery: executed within two business days

Please include

  • Who you are acting for (name, role, organisation), with them copied in
  • The service being considered
  • The questionnaire or documents needed, and the deadline

Coaley Peak® Ltd

Compliance Centre

A single reference point for our certifications, accreditations, insurance, supplier register, published policies, and service assurance commitments.

Standards

Certifications & Accreditations

Independently verified and annually audited. Certificates available on request from compliance@coaleypeak.co.uk.

View badges on About page →

Public Sector

Government Supplier Frameworks

Government Commercial Agency (GCA) supplier on G-Cloud 15 and DOS 6 & 7. Public sector clients can procure directly through these frameworks. Coaley Peak also held places on G-Cloud 13 and G-Cloud 14.

Formerly Crown Commercial Service (CCS). Rebranded 1 April 2026.

Government Commercial Agency →

Government Commercial Agency (GCA)

G-Cloud 15

Current framework

Lot 3: Cloud support services

Government Commercial Agency (GCA)

DOS 6 & 7

Framework supplier

Digital Outcomes and Specialists

Government Commercial Agency (GCA)

G-Cloud 14

Previous award, 2024 to 2026

Cloud support services

Government Commercial Agency (GCA)

G-Cloud 13

Previous award, 2022 to 2024

Cloud support services

Cover

Insurance

Comprehensive business insurance in place. Formal certificates available on request for procurement and due diligence.

Request certificates →
Professional IndemnityHiscox
WD-PROF-UK-MCM(1)
Public & Products LiabilityHiscox
WD-PROF-UK-PPL(3)
Employers' LiabilityHiscox
WD-PROF-UK-EL(3)
Directors & Officers' LiabilityHiscox
WD-MLP-UK-AGG-DO(5)
Corporate Legal LiabilityHiscox
WD-MLP-UK-AGG-CLL(4)
Legal ProtectionHiscox
WD-PROF-UK-LST(2)
Crisis ContainmentHiscox
WD-PIP-UK-CRI(2)
Cyber Liability InsuranceIncluded with Cyber Essentials certification (IASME scheme)
0038276426

The WD- references are Hiscox policy wording references: they identify the type of cover, not the policy itself. Certificates of insurance are sent on request.

Disclaimer: This information is provided for general reference only and does not constitute evidence of insurance or a guarantee that coverage is in force at the time of viewing. For formal confirmation for procurement or due diligence, contact compliance@coaleypeak.co.uk. Verification should always be confirmed independently with the insurer.

Ethics & Governance

Policies & Published Documents

All public policies are available below. Internal ISO policy documents covering 93 controls across A.5–A.8 are available on request.

Request internal policies →

ISO 27001:2022

Internal Policy Controls

93 documented controls across Annex A.5–A.8, aligned to ISO 27001:2022 and ISO 9001:2015 requirements. Operated within our ISMS and BMS.

Request a copy →

Supply Chain

Supplier Register

All technology suppliers, cloud providers, and critical third parties. Live operational status is monitored continuously.

View live status →

11

Registered suppliers

7

Primary

4

Contingency

Supplier IDNameRoleUsageComplianceStatus
AWS_003Amazon Web Services (AWS)PrimaryCompute, CDN, StorageStatus →
AZR_044Microsoft AzureContingencyCompute, AI ServicesStatus →
GGL_006Google Cloud PlatformContingencyCompute, AI ServicesStatus →
ALI_045Alibaba CloudContingencyAsia-Pacific ComputeStatus →
VCL_041VercelPrimaryHosting, CDN, Edge Functions, FirewallStatus →
CFL_028CloudflarePrimaryDNS hostingStatus →
NMN_011NominetPrimaryDomain Registration (.co.uk, .org.uk, .uk, .ltd.uk)
Status →
GHB_042GitHubPrimarySource Control, CI/CDStatus →
ANT_043Anthropic (Claude)PrimaryFoundation Model APIStatus →
CGPT_035OpenAIContingencyFoundation Model APIStatus →
SBS_046SupabasePrimaryDatabase (live chat)Status →

All suppliers are vetted against applicable data protection legislation and information security standards. Supplier agreements include data processing addenda where applicable. Full supply chain review at /status.

Availability

Service Assurance

Real-time service and supplier status monitoring. Support SLA targets are detailed below.

TierResponse targetResolution targetScope
T18 minutes45 minutesCritical platform issues, service outages, data incidents
T22 hours8 hoursAccount queries, billing, integration support, non-critical bugs
T312 hours48 hoursGeneral enquiries, feature requests, documentation queries

Force majeure events excluded. See full SLA terms.

Get in touch

Compliance Contact

Compliance & Policies

compliance@coaleypeak.co.uk

Policy documents, certificates, due diligence requests, supplier queries.

Data Protection

privacy@coaleypeak.co.uk

GDPR requests, subject access, data erasure, DPA queries.

Accessibility

accessibility@coaleypeak.co.uk

Accessibility feedback, alternative format requests.

General Enquiries

enquiries@coaleypeak.co.uk

All other compliance-related enquiries.

Document reference: ISO_webpage_compliance-centre_v1

Last modified: 1 November 2026

Compliance Centre