Guarantee of Effectiveness
Independent verification of every saving.
We fund third-party verification of all reported savings by a suitably qualified professional — at no cost to you — so that no invoice we raise rests solely on our own assessment.
What this means in practice
Your fee is verified before we invoice.
For every client engagement, Coaley Peak commissions an independent professional — typically a chartered accountant, practising solicitor, or other registered professional relevant to the savings category — to verify that the savings claimed in our reports are accurate, attributable, and measurable.
This applies unconditionally. It is not optional. It is not limited to high-value engagements. It is the standard by which every invoice we raise is measured.
Where KPIs are complex, indirect, or harder to monitor — for example, productivity gains, risk reduction, or multi-system cost avoidance — the scope of independent review is extended accordingly, under our Mutual KPI Assessment and Tracking Framework, agreed with you in writing before engagement begins.
The cost of this verification is borne entirely by Coaley Peak. You are never charged for it, and you receive a copy of the verifier's report as part of your monthly savings summary.
At a glance
Who funds it?
Coaley Peak — at no cost to the client
Who verifies?
An independent qualified professional (accountant, solicitor, or registered equivalent)
When does it happen?
Monthly, before each invoice is raised
What do you receive?
A copy of the verifier's report alongside your savings summary
What governs it?
Your Mutual KPI Assessment and Tracking Framework, agreed in writing at onboarding
Is it optional?
No. It applies to every active engagement, unconditionally.
Mutual KPI Assessment & Tracking Framework
Agreed before we begin. Audited throughout.
The framework sets out the measurement methodology and evidence standards for each KPI category in your engagement. It forms a binding annex to your commercial agreement.
Definition
Before implementation begins, every KPI is defined in plain language: what it measures, how it is calculated, what data sources are used, and what constitutes a verified improvement. Both parties sign off.
Tracking
Owlpen continuously monitors agreed metrics against pre-engagement baselines. Anomalies, seasonality adjustments, and attribution exclusions are documented in real time and made visible in your dashboard.
Verification
At month-end, the independent verifier reviews the methodology, checks the underlying data, and confirms — or challenges — the savings figure. If challenged, the disputed amount is withheld from the invoice until resolved.
Verification scope by KPI category
Straightforward or complex — both are covered.
Direct cost reduction
e.g. Reduction in SaaS subscription spend, cloud infrastructure costs, supplier contract renegotiation
Verified by
Chartered accountant or cost auditor
Directly reconcilable against invoices and bank records. Standard verification.
Operational efficiency
e.g. Hours saved through process automation, reduced manual reporting time, headcount redeployment
Verified by
Chartered accountant, HR professional, or independent operations consultant
Baseline set from time-and-motion data or payroll. Verification reviews pre/post records.
Revenue uplift
e.g. Increased conversion rate, improved organic search revenue, reduced churn
Verified by
Registered accountant or independent digital analyst
Attribution methodology agreed upfront. External analyst confirms the causal relationship.
Risk reduction
e.g. Reduction in compliance incidents, improved data security posture, reduced contract exposure
Verified by
Practising solicitor or regulated compliance professional
Typically verified by legal or regulatory counsel. Harder to quantify; scope agreed individually.
Legal standing
A contractual commitment, not a courtesy.
The obligation to commission independent verification is a contractual term, not a discretionary service. It appears in every commercial agreement Coaley Peak signs. Removing or waiving it is not possible at the client's request or our own.
If you have a specific preference for the professional engaged to verify your savings — for example, your own firm's auditors or a legal adviser with whom you already have a relationship — we will accommodate that where the proposed professional meets the relevant independence and qualification criteria.
Nothing on this page constitutes legal advice. The terms of independent verification for any specific engagement are governed solely by the commercial agreement between the client and Coaley Peak Ltd. If you have questions about the framework, speak to our team or request the template agreement.
Speak to our team about how this applies to your engagement.
We're happy to share the Mutual KPI Assessment and Tracking Framework template and walk through how independent verification would work for your specific KPIs.
Document reference: CPL-LEGAL-PUBLIC-indverification-202603
Last modified: 24 March 2026
Legal & Compliance · Owlpen · Independent Verification
Document reference: ISO_webpage_legal-independent-verification_v1
Last modified: 24 March 2026
Legal·Independent Verification